I am unable to upgrade to the Starter plan due to an account verification error. When I try to upgrade, I receive the following error message: "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com." I need to upgrade to the Starter plan as soon as possible and would appreciate if this issue could be resolved by tomorrow. Could you please help me complete the account verification process so I can proceed with the upgrade? Thank you for your assistance.
Question
Account verification required - Error processing request
Hi
Welcome to Box Community, and we’re glad to assist!
To assist with your Box upgrade, you must reach out to our Sales team through box.com/pricing and use live chat function.
Thanks for posting, and we hope to get this sorted out very soon!
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