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Question

Account Sync problen

  • August 5, 2026
  • 1 reply
  • 25 views
V

Hi, I was recently added as an admin of my company, and all files then transferred to my box. Some files are disappearing in the folder for one. Two, I am now a co owner of everything but I am not able to do any sorting of the files, as it comes up with this message: You cannot move this folder because either this folder or the destination folder is locked by another operation. Is anyone able to help? Thank you!

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 5, 2026

      Hi ​@Violette Toffier, 

      Welcome to Box Community, and we’re glad to further assist! 

      For us to get a closer look regarding your disappearing files and error while sorting files, we have created support case and have someone from the Box Product Support team to contact you directly (through email). 

       

      Thanks for posting, and please keep an eye out. 

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