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Hi,


I deleted a lot of files from our storage and also emptied the trash. I saw on your website that the storage usage can take up to 1 hour to update when it's just a few files, but 1 hour later it still hadn't updated. On the website, I saw it can take 24 hours when a lot of files are deleted. In my case, I only deleted 5 GB of files and less than 100 files.


I didn't find any documentation on how to force the update. I can't send new files because of that.


Best regards,
Mathis

Hi Mathis, 


Welcome to Box Community and glad to assist! 






Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

 









If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.





 





To find out more, please visit the following articles, 






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