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Question

Account Storage Size Inaccurate

  • May 23, 2025
  • 4 replies
  • 9 views

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Please run the script to correct file count and storage size of my account. Thank you!

4 replies

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I'm getting an error message when trying to upload stuff in my box saying I have reach out the max storage space but I only used 15 Ko out 0f 10 Gg.

 

How can this be fix?


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Hi Richard, 

Welcome to Box Community and glad to help! 

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

In the future, if you experience storage inaccuracies, please let us know in this forum. 

Thanks for posting!


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Still getting the error message when uploading in box and my name is Daniel :)


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@Rona Thank you, I confirmed and my account has been corrected (Richard) hopefully Daniel got his help to