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Question

account storage limit reached for business plus account

  • July 23, 2026
  • 2 replies
  • 18 views
R

I have a business plus account with unlimited storage. I show we are only at 25gigs storage used in the admin console but all our members are getting error message the the account storage limit has been reached. 

I upgraded our active seats to unlimited uploads with no success.  Even account owner, with default unlimited upload is getting the error message.  I’ve also searched the forum for similar issues, but the only response seems to have been a ticket created.

I need this corrected as no one can add new files to share with each other.  HELP PLEASE!!

      2 replies

      T
      • Thanasis
      • New Member
      • July 24, 2026

      Hey I have similar issue, I enable from the admin console on my 3 users the unlimited storage and still on the users storage showing that utilize 0/1TB seems like the unlimited storage even is there to enable is not reflecting on real life I have business account still on trial 

       

        Rona Box
        • Rona Box
        • Community Manager
        • July 24, 2026

        Hi ​@RMTuser and ​@Thanasis, 

        Welcome to Box Community, and we’re here to further assist in resolving your upload error. 

         

        For more context, could you attach a screenshot in this thread? Is this involving only your external collaborators or all collaborators, including your managed users? 

         

        We look forward to your reply! 

         

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