Account storage limit reached, but account settings show more storage left

Hi ​@AAUFEGGER,

Welcome to Box Community! Since we’re already discussing this in the Community I just moved your post here. 

As of this message, you’ve used up 206.5 GB of 1,000.0 GB in your Box account. 

To understand what’s causing this error, we need to narrow down the issue. 

• You can start by confirming if you’re uploading files on your owned or shared folder. 
• If it’s a shared folder, a colleague owns it. At this rate, you need to confirm if the owner has enough free storage for your upload. 

Note: 

Each folder's storage is measured against the owner's storage allocation.

If it happens to be an error in one of the folders you own. Please submit a new case and contact the Box Product Support team.

Thanks for posting! 

Our users are getting this message when trying to upload files. I have checked and those users have not exceeded their storage limits.

I am unable to upload a file even though I am under the storage limit. Currently only 21.7 MB of 10.0 GB is used

My Box won’t let me upload, but the account is not full. Can you assist?

I was attempting to upload to a shared folder. However, others were able to upload the same file to the shared folder and I was not, therefore I don’t think it was a limit issue on the shared folder itself.

I’ve been a Box user for years.  Suddenly, I cannot save a file that was already stored on Box.  I’m getting the message that I am out of space.  This is very difficult to believe, as there has never been any sort of warning message about approaching storage limits, nor an offer to subscribe to more space.  Aside from deleting important content, How do I fix this problem?

👋 Hi ​@mjcarman01, welcome to the Box Community! I’ve moved your post to this relevant topic.

I see you still have plenty of space available on your plan. If you're receiving a message that you're out of storage when trying to save or upload a file, I suggest checking who owns the folder you're attempting to save the file into. If it's owned by someone else, please check with the owner regarding their storage capacity.

If you're uploading to your own account but still experiencing issues, please refer to our guide on Troubleshooting Uploads to Box. This article outlines common upload problems and how to resolve them.

If the issue persists, please submit a ticket so our Product Support team can investigate further.

Thanks for your patience, and we hope to have this resolved soon.

Hello,
I’m experiencing a problem with the cloud backup service. When I download my files from the cloud, they appear in a much lower size/quality compared to what is shown on the website.

I would appreciate it if you could look into this issue and resolve it as soon as possible.

Thank you in advance,

What cloud backup service are you referring to?  How are you uploading and downloading files to/from Box?

I downloaded all the files and noticed that their sizes are different from what appears on the website. I had this issue in the past, and your team was able to fix it. I also deleted many files recently, so it's possible that they still appear or are affecting the backup.
 

I was unable to add a document to an individual folder due to it being full, I deleted content from the folder but it is still giving me the message that it does not have space. I verified my storage usage in my account and it is no where near full. 

Dear people

we are sharing files in someone else’s box (the owner is another company) since long time, but today when i try to upload files it says “Running out of storage?” and my account only store up to 10GB.

The messagge look like it’s referring to my account and i don’t know why. In my personal settings i see that i’m using 0 of 10GB… 

The owner of the box says it’s not their problem… 

Can someone explain this to me?

thank you to everyone

Attilia

Hi ​@attilia.figini, I’ve moved your post to this relevant thread, and thanks for bringing this up.

If you’re seeing an “out of storage” message when uploading files, please check who owns the folder you’re trying to upload into. If the folder is owned by someone else, the issue may be related to their individual storage limit (not their company’s Box storage). In that case, please have the folder owner review their available storage.

If the problem continues, the owner can submit a ticket so our Product Support team can take a closer look.

Thanks for your patience, and we hope to have this resolved soon.