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I am using a free account of Box, which provides me with 10 GB of storage. My account settings show that I have used 1.8 MB of that storage. However, when I try to add a file I get the error in the below screenshot. You can see in bottom right of the background that the file failed to upload because “Account storage limit reached”. How can I solve this issue? It’s severely interfering with a project I’m working on.

 

Hi ​@AAUFEGGER,

Welcome to Box Community! Since we’re already discussing this in the Community I just moved your post here. 

 

As of this message, you’ve used up 206.5 GB of 1,000.0 GB in your Box account. 

 

To understand what’s causing this error, we need to narrow down the issue. 

  • You can start by confirming if you’re uploading files on your owned or shared folder. 
  • If it’s a shared folder, a colleague owns it. At this rate, you need to confirm if the owner has enough free storage for your upload. 

Note: 

Each folder's storage is measured against the owner's storage allocation.

 

If it happens to be an error in one of the folders you own. Please submit a new case and contact the Box Product Support team.

 

Thanks for posting! 

Our users are getting this message when trying to upload files. I have checked and those users have not exceeded their storage limits.

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