I have no where near my limit and the platform is not allowing me to upload.
Please fix this as i cannot use what I am paying for.
I have less then two GB on my box account and it says I have reached my max.
I have had this issue before. Im sure this is an easy way to make people buy more storage.
To me it seems as though you know you are doing this.
Hi there,
Welcome to the Box Community!
I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle. You may also check this article for reference: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Have a great day!
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