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Question

Account Storage Limit Reached

  • May 22, 2025
  • 1 reply
  • 73 views
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I created an account today and tried to upload files. I have 10 GB of free space. I tried to upload a folder and got an error that my account storage limit was reached. I then tried to upload a single very small file and got the same error. The pop-up about "Running out of account storage?" pops up over and over again, and the file says "Account Storage limit reached." I have not managed to upload a single file, so it is definitely less than 10 GB! I have tried both Microsoft Edge and Google Chrome and nothing works.

    1 reply

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    Hi Rachel,

    Welcome to the Box Community! 
     
    I'm sorry for the confusion. I can see that you have enough space in your account to upload but looking in to your collaboration folder. I can see that this is owned by a managed user under an enterprise account in which case the allocated space was set to 0 B.
     
    I suggest that you contact this owner regarding the space provided by their admin.
     
    Best,

     

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