Question

Account Storage Full for a specific Folder

Account Storage Full for a specific Folder but storage is unlimited for us, its not even used much yet

Folder is named "Restaurant Folders"

This can be frustrating, especially if the folder isn't heavily used yet. Here are a few steps you can take to troubleshoot and resolve this issue:

Check Folder Size: Verify the actual size of the "Restaurant Folders" to ensure it matches the reported size. Sometimes, hidden files or system files can consume unexpected space.
Empty Recycle Bin: Ensure that deleted files from this folder haven't been moved to the Recycle Bin, which can still occupy space.
Clear Cache: If you're using a cloud storage service, clearing the cache or temporary files might help free up space.

Hi Shoaib,

Welcome to Box Community.

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting!

Best,
Ann

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