Hi, my account displays an amount that exceeds my storage limit even though the total GB of my files is less. Looks like this is a known error and a script needs to be run by box support? Thanks
Question
Account Storage Error
Hi there,
Welcome to the Box Community, I'm happy to help!
The issue that you encounter seems related to what is described in this article:
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
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