Skip to main content
Question

Account Storage

  • May 22, 2025
  • 2 replies
  • 107 views
Forum|alt.badge.img

My file storage was 50gb and it appears that it's been reduced to 10gb.  I've made no changes to my account.  Please advise how this can be restored.  

    2 replies

    Forum|alt.badge.img

    Hi Vonda,

    Welcome to the Box Community!
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    • HAM
    • New Participant
    • March 3, 2026

    Hello,

     

    I have the same issue. I have had a Box account for over 10 years and use it regularly. It has recently dropped from 50GB to 10GB and I have lost a lot of files. Could this issue pease also be rectified for my as well?

    Thank you.

    Terms of ServiceAccessibility statement