My account documents are under 2GB (possibly less), but someone shared a folder with me for a collaboration project. Now their files are counted against my account limit, but they are not my files. Is there a way to contact Support for those us with free accounts for a fix?
Question
Account states over limit, but it's counting files from someone else's shared folder
Hi Jesica,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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