Help.
My account is empty; no files are in it, yet it says I've used up 14.5 GB out of 15 GB.
See here: https://www.loom.com/share/597cd75b24834e7a8aa5e8dfa70bfcfb?sid=e46ced57-e619-4675-a7f8-bdb33e047faa
Question
Account Size Issues + Unable to Create a Private Support Ticket
Hi June,
Welcome to Box Community and glad to help!
We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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