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Question

Account Size Issues + Unable to Create a Private Support Ticket

  • May 23, 2025
  • 1 reply
  • 17 views

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Help.

My account is empty; no files are in it, yet it says I've used up 14.5 GB out of 15 GB.

See here: https://www.loom.com/share/597cd75b24834e7a8aa5e8dfa70bfcfb?sid=e46ced57-e619-4675-a7f8-bdb33e047faa

 

1 reply

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Hi June,

Welcome to Box Community and glad to help! 

We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!