Account setup failure - I received the confirmation email and clicked the link 1 minute after it was received (telling me I had 15 minutes) and when I click it takes me to a link that says the link is expired. Again, received email at 1:12 PM and at 1:13 PM it says the link is expired and to contact an administrator. I don’t have an administrator for this.
Question
Account Setup Issues
Hi
Welcome to Box Community! We’d love to help with your account setup.
To complete your Box setup, you must generate a new link to set the password in your Box account. You can do so through password reset.
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps! We look forward in getting this sorted out very soon.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.