Account Setting empty, no quota, no profile data

Hi Eak, 

Welcome to the Box Community!

I understand you encountered an issue with the missing account details upon logging in to your Box account, I'm happy to help.

To resolve this issue, can you please follow the below troubleshooting tips:

• Please ensure your web browser is the latest version.
• Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
• Try different browser such as Internet Explorer, Safari, Firefox or Chrome or use incognito mode.
• Try disabling plugins/ extensions from your browser.

Let us know how it goes and if you have questions!

All the Best, 

Dear France

Thank you very much for your suggestions

I've tried all, but still not working

We have three accounts have the same problem, I don't know why? 

I tried to click on Go to All Files then it opens new windows, I input my number, it didn't send any message to me, it looks like not working

(few month ago, it it worked well) 

please help

I see notification someone share me the files in the box, but I can't see anything in my folder

My box quota not show anything,..... how can I do ?????

Please check for me