Skip to main content
Question

account recovery

  • May 22, 2025
  • 2 replies
  • 48 views
C
Forum|alt.badge.img

 

I have lost my Box account. I just know the Box account email ID. I have lost the password of that (account) email ID also and not able to recover that account too.

 

I have created an account to be able to write this message, I need to access my previous account My contact email is: 

    2 replies

    C
    Forum|alt.badge.img

    Hi Maryceth,

    Welcome to the Box Community! 

    • Please make sure that you are using the correct email address associated with your Box account to login. https://app.box.com/login
    • Please make sure you are using your proper Box password. Check for typos!
    • If you cannot remember your Box password, please go to https://app.box.com/reset to reset your password.

    Best,

    C
    Forum|alt.badge.img

    Thanks for answering, I have not been able to access since the email registered to my box account (marycethf@hotmail.com) is no longer in use by microsoft, I need another way to verify my identity to be able to access my files, it is urgent My contact email is: marycethf@gmail.com There must be another way to check my identity, actually I can't lose that information :( 

    Terms of ServiceAccessibility statement