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Question

Account needs further verification

  • January 30, 2026
  • 1 reply
  • 10 views
C

Cannot upgrade account since it says it needs further verification.    I also can’t create a help ticket as directed.   

1 reply

J
  • Jill
  • Community Manager
  • January 30, 2026

Hi ​@CRotUS,

Welcome to Box Community, and we’d love to help! 

 

I understand that you are unable to upgrade your account and needs further verification.

 

You can reach out directly with our Billing Support by contacting them directly by emailing billing@box.com or by phone at 1-877-729-4269 and follow the prompts for existing customers.

 

Thanks for posting!

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