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Question

Account locked

  • May 27, 2025
  • 2 replies
  • 9 views

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Please provide information on how to unlock account: <personal information-redacted>

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Also password reset doesn't work, as authentication via authenticator app fails. Any option for live call support?


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please let us know if you need further assistance.

We'd love to further assist!