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Account Limit reached with no data stored or in trash

  • May 23, 2025
  • 1 reply
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Hi,

with no data stored on Box.com at the moment and trash being empty (even longer than 24 hours) I get upload errors claiming the account storage limit has been reached. Can you please advise?

Thanks

    1 reply

    Forum|alt.badge.img

    Hi Jan,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Let me know if you have questions!

    Best,
    Ann

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