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Account has been shown as being suspended

  • May 8, 2025
  • 1 reply
  • 28 views

  • New Participant

Hello, as the administrator of the BOX team, my account has been shown as being suspended! This has resulted in the loss of all the files of all team members! Is there any way to remedy this situation?

1 reply

Jey Bueno Box
  • Community Manager
  • May 8, 2025

👋 Hi ​@lxy, welcome to the Box Community! I'm sorry to hear about the issue with your account.

 

To check the status of the account, investigate the root cause, and assist in resolving your concern, we recommend reaching out to our Billing Team at billing@box.com first. For verification purposes, please be sure to contact them using your admin’s email address.

 

Thank you, and I look forward to helping you get this resolved. 🤗