I received a string of notifications that an Editor on my box account had downloaded a huge amount of files. How do I submit a ticket to have this investigated? How can I see activity and location of people access my files?
Question
Account hacked?
Hi Lee,
Welcome to the Box Community! I’m happy to help.
To know further about "Notifications" please go to this link. https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKQJA03S983F5NNKRFA606TF
To investigate further on which folder in your account has collaborators then go to the "All Files" tab and look for the blue folder which is a shared folder.
Go to the sharing tab which shows the names of the collaborators and their permission level.
The "Notifications" tab next to your profile icon would show alert messages.
Also please check if you have updated your Notifications in your Account Settings.
Best,
Sorry, notifications will not help me. I have them set correctly. I need to understand if my wife's account was hacked and a full listing of any files that were downloaded. How can I open a ticket to report a potential hack?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.