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Question

Account hacked

  • May 23, 2025
  • 3 replies
  • 90 views
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Hi, My account was hacked from an IP address from India earlier today. I’ve since changed my password. I checked document activity and only saw what I had opened. Can I get help with this issue to confirm my account is secure and if there were any downloads prior to me changing my password?

    3 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    It is safe for your account if you have changed your password and set up 2fa for unauthorized logins.

    https://support.box.com/hc/en-us/articles/360059934154-TOTP-support-for-MFA

    Have you gone to your Account Settings> Security> Login Activity?

    As far as downloading is concerned. Please check Account Settings> Notifications. If the selections are checked then you'd be receiving emails about these notifications.

    Best,

    Forum|alt.badge.img

    Thank you AJ. I have the notifications checked and have not received any emails regarding downloads. I just tried downloading a file and did not receive an email. Is it because I have a free Box subscription?

    Forum|alt.badge.img

    Hi,

    Please check this article from our Box Product Support page about "Notifications".

    https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#emailnotifications

    If you are not receiving any emails from Box then check these steps found in this article.

    https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Best,

     

     

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