Account Full Notice

Hi Thomas,

Welcome to the Box Community! I'm happy to help.

I ran a script to fix the file size count in your used storage and should be seeing the right file size count which is 9.6 GB.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

Best,

Hi AJ,

I'm still perplexed why I'm showing so full.  I deleted a lot of old photo archives and I would have thought that would have a bigger effect.  How do I see the size of folders so I can track down what is using so much space?