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Question

Account Access for Old Email

  • February 26, 2026
  • 2 replies
  • 156 views

I’ve seen this a few times in the forums - I have an account with an email that I can no longer access what so ever.

The box tool reset my password and I have a lot of design work that is no longer accessible. Very important I can recover this.

Please provide me someone to talk to so I can get access to my files please. I can show the files on my machine and describe in great detail what they are. 

2 replies

Rona Box
  • Rona Box
  • Community Manager
  • February 26, 2026

Hi ​@MattJ, 

Welcome to Box Community, and we’re glad to assist!

If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

 

Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

 

Thanks for posting! 

  • MattJ
  • Author
  • New Participant
  • February 28, 2026

Seen the same exact reply for other people with the same issue - the domain email was a private one and I no longer have access to that domain - can you put me in touch with a human to get this resolved please. 

Protecting my account against unauthorized access is pointless if I can’t even access it. 

Was a 2FA set-up with my account? Surely I can provide enough information to be able to re-access the account or get the files transfered? 

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