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Question

Accidentally joined an Enterprise Account

  • August 18, 2026
  • 1 reply
  • 7 views
A

I accidentally accepted an invitation to join an Enterprise Account with a personal account that I use with many clients.  I need to revert back to a personal account and, instead, access the folder as an external user.  I don’t see anyway to do that myself.  Please fix this.  I am finding it very difficult to get support from Box.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 18, 2026

    Hi ​@A01car, 

    Welcome to Box Community, and we understand that you’re looking to revert back to your individual Box account after getting added as a managed user. 

     

    Let's get started by reviewing your Box account and discuss the process with you. I’ll create a support case this way a member from the Box Product Support team will reach out through email.

     

    Please keep an eye out and we hope to get this sorted out soon! 

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