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Question

Accessing the Trash folder

  • August 18, 2026
  • 1 reply
  • 6 views
J

I can’t see any deleted files/folders in the trash folder. It seems to bypass the trash folder. 

Is it possible for the trash folder to keep files for 30 days before being completely deleted? 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 18, 2026

    Hi ​@JonoAfrica, 

    Welcome to Box Community, and we’ll be assisting you with your deleted files/folders! 

     

    To get a closer look, and help you investigate. I’ve created a support case a member from the Box Product Support team will reach out through email. 

     

    Please keep an eye out and we hope to get this sorted out soon! 

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