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Question

Accessing shared files issues

  • May 27, 2025
  • 1 reply
  • 9 views

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Someone shared a link to a file with me on Box and when I clicked on it I was not able to access it. Link: https://wustl.box.com/s/g13ht1js14n2zm1ysb16or02mvk50el8

I was told to either email the owner or contact Box support. I've contacted the owner but I still don't know what's happening. What should I do?

Thank you

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to help! 

Looks like you have a designated team that communicates with Box. At this rate, please reach out to your internal helpdesk team to contact Product Support. 

Thanks for posting!