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Question

Access Token has expired

  • April 29, 2026
  • 1 reply
  • 11 views

I’m using an app called Voice Record in iPhone 15x pro (latest iOS)..  When I try to export to Box it says 

“Unable to get account information, Access token has expired”.  

 

I tried logging in/out of the Box app on the phone and get no where.  I’ve tried logging in/out on desktop of box as well.  

I’m not for sure what/where to go next...

1 reply

Rona Box
  • Community Manager
  • April 29, 2026

Hi ​@MusicGuy

Welcome to Box Community, and we’re glad to further assist! 

To better understand your workflow, how did you export the ‘voice record’ in the Box for iOS? You can also attach a screenshot of your error using this thread. 

 

Thanks for posting, and we look forward to your reply!