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Problem sync Box between computers.


We have computer # 1, Windows 11, which is used for 90 % of activity. It does not sync to the other for several weeks. And when I try to log into the on-line version, I get a blank screen – no error messages.


We have computer # 2 used for some activities – located on another location. That the computer I am using here via remote control from computer # 1. It does not sync to the other computers, but I can access the online version.


We have A High-powered Surface, which function as back-up fort Computer # 1. But same problem as # 1.


It appears I have some settings wrong on Computer 1.


Computers #1 and # 3 use the same modem to access the internet.

Hi Kurt,


Welcome to the Box Community!


This would be something our Product Support team would like to investigate with you and may require specific account information. 


I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 


Kindly check your email for details and updates.


Best,
Ann

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