Access to old files

Hi ​@Hsimmonds,

Welcome to Box Community! 

Yes, you may be able to reactivate your previous subscription and regain access to your old folders and files, provided the account was closed/deactivated within the last 120 days.

You may check this link for more information: https://support.box.com/hc/en-us/articles/360043694614-Reactivating-Your-Box-Account

When a paid Box account is canceled or deactivated, the content and folder structures are retained for a 120-day grace period. During this window, the account and its files can still be reactivated or restored.

After 120 days from deactivation, the account and its contents are permanently purged from Box systems and can no longer be recovered.

When a multi-user business or team account is closed, managed users are often released or converted to individual free/Lite accounts. The shared workspace folders and company files remain tied to the original primary account/tenant rather than your personal free view. To see that content again, the original account/enterprise itself must be reactivated or temporarily restored.

Depending on your role and how the account was set up, follow these steps:

• Have the original primary administrator of your account send an email directly to billing@box.com. Explain that your team wishes to reactivate the previous subscription to access your existing content rather than creating a new empty plan.
• If you were the administrator on a self-service Business/Starter plan canceled within the last 120 days, you can navigate to the Box reactivation page using the email tied to the original administrator account. If eligible, a confirmation email will be sent within 24 hours to restore the previous subscription, seats, and content.

Note: If you are not the primary admin on record, Box Billing will require authorization from the registered account administrator to process the reactivation.

Hope this helps. Thanks for posting!