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The Box icon shows up in my file explorer. When I click on it, I can’t gain access to my files or folders.

Hi ​@Russ8494, 

Welcome to Box Community, and we’ll assist so you could access your Box files in your file explorer. 

 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon. 

Thanks Rona

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