Access restricted because of a security policy

Hi James, 

Welcome to Box Community and glad to help!

You may reach out to the owner of this file/folder as they might've configured setup/settings in their end. 

Thanks for posting!

People that I'm trying to share information with using Box are getting this same message. They're unable to view and download the content, and it's THEIR CONTENT. I've double and triple-checked the permissions, and I can't figure out why Box is failing in this way. Some of them are in my organization; others are outside it. I'm ready to switch apps. Help!

HI ​@friegeof,

Welcome to Box Community! 

I completely understand how frustrating it is to be blocked from accessing your own content—especially when you had full access just a couple of days ago and your folder permissions appear to be perfectly correct.

The error message you are seeing—Your access to this content is restricted due to a security policy"—is actually triggered by an overriding security layer called Box Shield Smart Access Policies (or Information Barriers) configured by your organization's Box Administrator. Even when standard folder permissions are correct, these security policies can override them.

Because these policies are managed at the enterprise level, your organization's Box Administrator will need to make a quick adjustment in the Box Admin Console to restore the your access.

Please share this information with your IT Help Desk or Box Administrator so they can review these settings in the Admin Console and restore your access.

Thanks for posting!

Thanks, Jill!

Okay, it turns out that my organization has instituted a file classification system, and all of my files have been classified as “institutional.” I'm supposed to have the ability to change their classification to “public,” but it seems that the Box App does not allow to make those changes. I'll try again when I'm back home at my computer, and then I'll report back. Best, Geoff