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Question

Access problem when sharing public links

  • May 23, 2025
  • 1 reply
  • 35 views

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In order to share video creative with lots of internal partners we create a link that can be viewed by anyone with the URL. This seems to work most of the time but when putting the public links into an email newsletter it sometimes reverts back to a 'request access' tab once clicking the link. Do you know why this is and how it can be stopped as the link should automatically go to Box to view the file when clicking?

 

 

1 reply

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Hi Stuart, 

Welcome to Box Community and glad to assist! 

You may reach out to your IT team, 

Thanks for posting!