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Access Issues

  • May 23, 2025
  • 2 replies
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I cannot access any files that my colleague has shared with me? I have tried. Chrome, Safari and Firefox, cleared cache.... no luck. How do I get access? 

    2 replies

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    How do I update my email? 

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    Hi Loreal, 

    Welcome to Box Community and glad to help! 

    What was the method of sharing the file, a shared link URL or collaboration invite?Also, what do you see when accessing the file? You may attach a screenshot in this forum. 

    We'd love to further assist! 

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