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Access Denied to Service Account Reading/Writing Files (when added as collaborator)

  • May 23, 2025
  • 1 reply
  • 15 views
C
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Hello!

I'm new to Box API and have struggled to find clear answers about how to resolve this particular problem. I have been working with JWTAuth to authenticate a service account that I have previously added as a collaborator in the folders/directories that it needs access to. However, I'm being met with an "access_denied_insufficient_permissions" exception.

 

Any help would be greatly appreciated! Thank you!

Here's the code that I've been using (utilizing Box's Python SDK):

from boxsdk import JWTAuth, Client

config = JWTAuth.from_settings_file('data/auth_config.json')
client = Client(config)

items = client.folder(folder_id='[MY FOLDER ID]').get_items()
for item in items:

... (and so on)

    1 reply

    C
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    Hi Ethan,

    From your description this should have worked just fine.

    For example I have a Folder named "Shared with JWT", and when I list the collaborators you can see the JWT user

    BOX1_D2VnEWX1iTJ3oC3fwuF4Bg.png

    When I list this using the API, JWT can see the folder.

    For example, who am I:

    ❯ box users:get --csv --fields type,id,name,login
    type,id,name,login
    user,20130487697,JWT,AutomationUser_1827756_bs5C1GfCgv@boxdevedition.com

    List my root items:

    ❯ box folders:items 0 --csv --fields type,id,name
    type,id,name
    folder,172800574368,Shared with JWT
    folder,178236212260,100k
    folder,198776374510,Folders to be deleted
    folder,172760191314,JWT App Folder
    folder,198775215357,JWT Folder
    folder,198775845609,JWT Folder for UI Sample Apps
    folder,172801649008,My Box Notes
    folder,169047753928,UI Elements Demo
    file,1039371254466,my_new_uploaded_file.py

    So the issue must be some sort of configuration.

    Can you check if your folder is in fact shared with the correct service account, and it shows up in the collaborators list?

    Terms of ServiceAccessibility statement