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Question

Access denied by Shield policy

  • May 23, 2025
  • 2 replies
  • 25 views

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I am downloading large amounts of video files via ftp.box.com and I get this error on some files.

 (code=forbidden_by_policy, request_id=s7xl79hom3a7t6p3).

Error:    File transfer failed after transferring 0 bytes in 1 second

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Kristppher,

Welcome to Box Community and happy to assist! 

We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

OK - Thanks.  I will check with Internal Support.