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Question

Access

  • August 4, 2026
  • 1 reply
  • 22 views

Hi Team. one of my colleagues has some problem with IBM Box access. She received an invitation email but cannot access with her ID: <removed personal information> Are you able to check her account ? or optional send her a second invitation on this email adress ? She also tried to select “forgot password” option, but she never received an email that her PW was set back. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 5, 2026

    Hi ​@Shafak, 

    Welcome to Box Community, and seems that the affected user isn’t receiving the email notification from Box. We’re glad to further assist! 

     

    For us to assist and review the user’s Box account, we’ve created a support case and a member from the Box Product Support team will reach out shortly. 

    We will reach out to you, and please keep an eye out. 

     

    Thanks for posting! We hope to get this sorted out soon. 

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