Links to be accesed:
Wrong message:
"This shared file or folder link has been removed or is unavailable to you.
Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help."
Question
Acces to Boxes shared to me by the customer
Hi Victor,
Welcome to Box Community and glad to assist!
Note: We've removed the shared links you posted in this pubic forum. This is to keep your data private and secured, hope you won't mind.
If you receive this error, "This shared file or folder link has been removed or is unavailable to you."
Here's what you can do:
- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
- If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.