Hi,
I have been invited several times to view a set of files from an external partner. Each time I click the invite embedded in the email link, it takes me to my box folder, but there are no invites visible. The help guidelines are not useful if the pending invitation is not loaded/accessible in my account.
How can activate this so I can see and accept the invite?
Hi Christine,
Welcome to the Box Community, I'm happy to help!
Do you encounter a specific error message while logged in to your Box account when you try accepting the invitation sent to you? Do you mind posting it here so we can take a closer look?
Furthermore, did you receive the invite on the same email address that is linked to your Box account?
Additional information can help us understand the root cause of the issue and provide you tips/ troubleshooting to resolve it.
Looking forward to hear from you!
Best,
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