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Question

about permission changes

  • May 23, 2025
  • 1 reply
  • 14 views

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I manage external user account administration. I am unable to change the permissions of external users from viewers to remove access. For users for whom the change cannot be made, the account name and email address are also not displayed. What could be the cause?

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

I opened a new case and a member of our team will contact you via email. Please keep an eye out. 

Thanks for posting!