Hi ​@Y.N., 

Welcome to Box Community, and we’d love to help! 

If you have clarifications regarding payments with Box. You can reach out to our specialist by emailing billing@box.com. 

Thanks for posting, and have a safe weekend ahead! 

Dear Box Community Team,

Thank you for your message.

Although I have already contacted Box support directly, I have not yet found a clear solution, so I wanted to consult here as well.

I would appreciate it if you could kindly provide a general answer:
Is it possible to use a JCB-branded credit card to make payments on Box?

I look forward to your guidance.

Best regards,
Y.N.

Hi ​@Y.N., I see you’ve been in touch with our Billing team regarding your card update and payment—thanks for reaching out!

To answer your question, JCB is eligible for customers located in Japan as documented in this support article: Payment Methods Accepted by Box. JCB cards are fully supported on our platform and can be used for both billing and subscription payments.

If you're still running into issues with your Box payment, please continue working with our Billing representative via the support ticket you've submitted—they’ll be able to assist you further.

We appreciate your patience and look forward to getting this resolved for you.