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Question

About how to log in even if you cannot authenticate with 2-step verification

  • May 23, 2025
  • 3 replies
  • 91 views
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I lost the mobile phone I was using for two-factor authentication for the account I was using so far, so I can't log in. How do I log in? I created a new account just to ask this question.

    3 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to help! 

    Kindly contact our support site using the email linked to your affected Box account. This way we could provide the instructions on how you can change your mobile number for 2-Steps Verification. 

    Hope it helps! 

    Forum|alt.badge.img
    thank you for your reply.
I can't log in to my original account because of two-factor authentication. I couldn't contact the support site if I couldn't log in, so I created a new account and asked a question here.
How can I contact the support site without logging in?
    Forum|alt.badge.img

    Hi there, 

    Good day! 

    The Box team are committed to keep your contents private and secured as much as possible. This is why we kindly ask you to use the affected email to address your login issue. 

    You may open a ticket without signing in here: https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new

    We look forward in assisting you! 

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