About Box-Cloud capacity

Hi there,

Welcome to the Box Community!
 

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You can check this article for reference as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Let me know if you have any further questions.

Thanks!