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I'm in trouble which is the same problem below when changing the administrator. 
I'm appreciated happens if you would help.


https://support.box.com/hc/en-us/community/posts/12752379858835-About-administrator-transfer-in-Starter-plan

Hi there, 


Welcome to Box Community and happy to assist! 


I have created a new case and a member of our team will contact you through email. Please keep an eye out. 


Thanks for posting! 


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