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Question

2FA reset required

  • May 23, 2025
  • 2 replies
  • 25 views

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Hello, I need to reset the 2FA authentication for another account, as the authenticator app has reset and now I cannot access it.

Thanks in advance.

2 replies

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Hi Sebastian,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best, 


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I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.