Hi,
We have lost access to our admin account to the 2FA enabled. Our backup codes no longer work. Please assist in resetting our 2FA.
Question
2FA Reset
Hi
Welcome to Box Community, and we’ll assist regain access to your Admin account.
To reset your Admin account’s Multi-Factor Authentication I’m going to submit a new case and a member from Box Product Support team will be reaching out through email.
Please keep an eye out on your inbox, and we’d love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.