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Question

2FA problems

  • May 22, 2025
  • 1 reply
  • 4 views

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I changed smart phones and need to update my authenticator app.  When I do that, I get to the page that is supposed to provide a QR code (I think) but noting shows up.  I see a set of flashing bars that looks like it is thinking about it.  But after several minutes, nothing has shown up.

1 reply

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Hi Sean,

Welcome to the Box Community!
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,