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Question

2FA phone number changed

  • May 23, 2025
  • 3 replies
  • 35 views
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My other account is inaccessible due to a 2FA phone number change. How do I contact support?

    3 replies

    C
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    Hi Millie, 

    Welcome to Box Community and glad to help! 

    In order to address your 2FA inquiry, please contact us using your affected email account.

    We'd love to further assist! 

    C
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    I can’t do that because it’s a forwarding address and it can’t send emails.

    C
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    I also just tried to email you about it and got a response saying you don’t provide direct support for individual plans.

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