Question

2FA phone number changed

My other account is inaccessible due to a 2FA phone number change. How do I contact support?

Hi Millie,

Welcome to Box Community and glad to help!

In order to address your 2FA inquiry, please contact us using your affected email account.

We'd love to further assist!

I can’t do that because it’s a forwarding address and it can’t send emails.

I also just tried to email you about it and got a response saying you don’t provide direct support for individual plans.

Sign up