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Question

2FA Not working

  • May 23, 2025
  • 1 reply
  • 21 views

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I need to access a share that requires 2FA setup. After initially showing a QR code, the 2FA failed. Subsequent attempts no longer show a QR code and both my email and phone are rejected as invalid. Tried a different browser and same results so guessing this is a server side issue.

1 reply

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Hi Matthieu, 

Welcome to Box Community and glad to help! 

I have opened a ticket to have our Product Support team to help you on your 2FA issue.

We will be emailinng you and please keep an eye to your email. 

Happy Weekend,