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Question

2FA not working

  • May 22, 2025
  • 3 replies
  • 23 views

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I turned on 2FA and was not prompted to use 2FA upon my next sign-in. Does this take time to propagate in the back-end? Or is it broken (as seen in other posts)? Thanks.

3 replies

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Hi there, 

Welcome to the Box Community! 

I will have to create a ticket for you and kindly check your email for updates. 

Thanks!


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8540485167 any updates on this? I also raise a query https://support.box.com/hc/en-us/requests/2810810


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i have turned on 2FA but receive no prompt for the code when I log in; i just get logged in after my password is entered